Privacy Policy

ProTech IT Solutions Pty Ltd (ABN 89 655 365 576) ("ProTech IT", "we", "us", or "our") is an Australian-owned and operated IT managed services provider headquartered in Melbourne, Victoria. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

By interacting with our website or services, you agree to the collection and use of information as described in this policy.

We may collect the following categories of personal information:

• Contact details - full name, business name, email address, phone number, and physical address
• Quote request data - company size, industry, state, current IT setup, services of interest, budget range, and timeline
• Repair request data - device type, device brand, serial number, issue description, service preference, and urgency level
• Technical information - IP address, browser type, and referring URL (collected automatically for security and rate-limiting purposes)
• Communications - any messages or additional information you voluntarily provide via our contact or quote forms

We do not intentionally collect sensitive information (such as health, financial account, or government identifier data) unless you voluntarily provide it as part of describing a support issue.

We collect personal information directly from you when you:

• Submit a quote request via our online quote form
• Submit a hardware repair or support request via our repairs form
• Contact us by phone, email, or any other means
• Engage us for managed IT services, cybersecurity, digital forensics, or related services

We may also collect technical data automatically (such as IP addresses) when you visit our website for the purposes of security, fraud prevention, and rate-limiting abusive submissions.

We use your personal information to:

• Respond to your service enquiries and prepare tailored IT service proposals
• Schedule, coordinate, and deliver hardware repair and support services
• Administer our managed IT, cybersecurity, and consulting service agreements
• Communicate with you regarding your service, including updates, invoices, and support requests
• Prevent fraudulent or abusive submissions to our online forms (rate limiting)
• Comply with our legal and regulatory obligations under Australian law
• Improve the quality of our services based on aggregated, non-identifiable feedback

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless we have your consent or are required or authorised to do so by law.

Your personal information is stored in a server-side SQLite database on infrastructure hosted via Cloudflare (a cloud platform provider). Data is stored within secure, access-controlled environments. Our systems employ encryption in transit (TLS/HTTPS) for all data submitted via our website.

Access to stored personal data is restricted to authorised ProTech IT personnel who require it to deliver services or manage administrative functions. We maintain reasonable technical and organisational safeguards to protect your data from unauthorised access, misuse, or loss.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Australian laws and regulations.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We may disclose your personal information to the following categories of third parties where necessary to deliver our services:

• Cloudflare, Inc. - our web hosting and content delivery platform provider, which processes web traffic and stores data on our behalf
• Legal and regulatory authorities - where we are required to comply with a lawful request, court order, or obligation under Australian law
• Professional advisers - such as lawyers or accountants, under strict confidentiality obligations, where necessary for our business operations

Any third-party service providers we engage are required to handle your personal information securely and in accordance with applicable privacy legislation.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights in relation to your personal information:

• Access - you may request access to the personal information we hold about you
• Correction - you may request that we correct inaccurate, incomplete, or out-of-date personal information
• Complaints - you may lodge a complaint with us if you believe we have mishandled your personal information
• Opt-out - you may request that we cease using your personal information for marketing communications at any time

To make an access or correction request, or to lodge a privacy complaint, please contact our Privacy Officer using the details in Section 10 below. We will respond to all requests within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may use session cookies and similar technologies to improve your browsing experience. We do not use third-party advertising or tracking cookies. No personal information is collected via cookies.

You can configure your browser to refuse cookies; however, this may affect the functionality of certain parts of our website.

Some of our third-party service providers (including Cloudflare) may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure those providers are required to protect your information in a manner consistent with the Australian Privacy Principles.

For any privacy-related enquiries, requests, or complaints, please contact our Privacy Officer:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Continued use of our website or services following any update constitutes your acceptance of the revised policy.