Services / Managed IT Support

A full IT team for a fixed monthly fee

ProTech's Managed IT Support gives Melbourne organisations everything a full in-house IT team provides - helpdesk, monitoring, patching, Microsoft 365 admin, backups, and strategic guidance - at a predictable monthly rate.

What's Included

Everything in a single monthly rate

No à la carte charges for things that should be standard. Monitoring, reporting, patching, and helpdesk are all included.

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Remote Helpdesk (Business Hours)

Our team answers and resolves tickets from 8 am to 5:30 pm AEST, Monday to Friday. Phone, email, or ticketing portal - your team gets help fast.

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Proactive System Monitoring

24/7 automated monitoring of every endpoint, server, and network device. Alerts route to our team - most issues are resolved before you notice them.

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Patch Management

Operating system and application patches are deployed on a tested, scheduled cycle aligned to the ASD Essential Eight patching requirements.

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Microsoft 365 & Azure Admin

User provisioning, licence management, conditional access, mailbox administration, SharePoint, and Teams - handled proactively, not reactively.

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Cloud Backup Management

Automated backups for endpoints and cloud data. Backup health is monitored and tested regularly - not just set and forgotten.

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Monthly Performance Report

Every client receives a monthly report covering ticket volumes, resolution times, patch status, monitoring health, and upcoming priorities. Included in every plan.

Plans

Choose your plan

Essentials
$499/month · excl. GST
Up to 10 users

Perfect for small teams that need reliable, responsive IT without the overhead of hiring.

✓Remote helpdesk (business hours)
✓Proactive monitoring
✓Cloud backup management
✓M365 licence admin
✓Software patch management
✓Monthly performance report
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Most Popular
Business
$999/month · excl. GST
Up to 25 users

The most popular choice for growing SMBs that need security monitoring, compliance reporting, and on-site support.

✓Everything in Essentials
✓Security monitoring & alerting
✓Compliance reporting (E8/VPDSF)
✓On-site visits (2/quarter)
✓Quarterly business review
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Enterprise
Custom
25+ users

For schools, government-adjacent organisations, and larger businesses with complex compliance and SLA requirements.

✓Everything in Business
✓Dedicated account manager
✓1-hour emergency SLA
✓Unlimited on-site visits
✓Annual IT roadmap planning
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Service Levels

Response time commitments

Our SLAs are contractual commitments - not aspirational targets.

PriorityInitial ResponseTarget Resolution
Critical - system down, cannot operate< 1 hour (Enterprise)Best effort same-day
High - major disruption, significant impact< 2 hoursBest effort same-day
Normal - reduced functionality< 4 business hoursNext business day
Low - minor inconvenience, workaround exists< 8 business hoursWithin 3 business days

Stop firefighting IT problems

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