Computer Repair Insurance Reports
Independent damage assessment reports your insurer can act on. We inspect your damaged laptop, desktop, phone, TV, or other electronics at our Ravenhall workshop, determine the cause and extent of the damage, and deliver a signed, insurer-ready report - photos, serial numbers, and an itemised repair quote or write-off recommendation - usually within 1-2 business days of assessment. Diagnosis is free, the report is a fixed fee quoted upfront, and walk-ins are welcome.
Give your insurer what they actually ask for
Insurers won't settle a claim for a damaged computer or TV on your word alone. They want an independent technical assessment of what happened, whether it can be repaired, and what it will cost. A vague or incomplete report is the fastest way to slow a claim down.
We assess the damage, not the claim. The report states what failed, why it failed, and whether repair is economical - and because there's no obligation to repair with us, your insurer can treat the assessment as impartial.
Prepared on ProTech IT Solutions letterhead with photos, serial numbers, test results, and itemised costings - the level of detail claims officers ask for, so your claim isn't sent back for more information.
A complete report answers the assessor's questions before they're asked. Claims move faster when the technical evidence is documented properly the first time.
If a repair is economical, we say so and quote it. If the device is beyond economical repair, we recommend a write-off with replacement guidance. Whichever is true.
Every detail your claim needs
Every report is prepared by a qualified technician after a hands-on inspection - we never write a report without physically assessing the device.
Make, model, serial number, specifications, and approximate age, so there is no doubt about which item the report covers.
What we found on inspection and bench testing, written in plain language a claims officer can follow.
Our professional finding on what caused the fault - liquid ingress, impact, power surge, fire, or otherwise - and whether it is consistent with the incident described.
Clear photos of external damage and, where relevant, internal damage such as corrosion or burnt components.
An itemised parts-and-labour quote if repair is viable, or a beyond-economical-repair recommendation with replacement value guidance if it isn't.
Signed by the assessing technician on company letterhead with our full business details, ready to attach to your claim as-is.
Devices we assess
If it plugs in or charges up and it's on your policy, we can assess it - at our workshop, with the device in front of us.
Windows laptops, MacBooks, Chromebooks, and 2-in-1s. The most commonly claimed items, from cracked screens to liquid spills.
Tower PCs, gaming rigs, iMacs, and all-in-ones, including surge and storm damage that takes out several components at once.
iPhone, Android, iPad, and other tablets. Drop, crush, and liquid damage documented down to board level.
Cracked panels, power-surge failures, and storm damage on televisions and monitors of any brand or size.
Gaming consoles, printers, routers, NAS units, and other household electronics covered by your contents policy.
Servers, workstations, POS systems, and network gear. Multi-device assessments for business claims, with per-asset detail.
If your device turns out to be repairable, we also handle the repair itself - see our laptop & MacBook repairs, phone & device repairs, and TV repairs services.
If your policy covers it, we can document it
We assess every common category of insurable damage. Not sure whether your damage qualifies? That depends on your policy - call us on (03) 9361 2803 and we'll tell you honestly whether an assessment is worth your while.
Spilled drinks, floods, burst pipes, and rain damage. Don't power the device on - bring it straight in and we'll document the ingress and corrosion.
Devices that died after an outage, storm, or lightning strike. Often several items on the same circuit, all documented in a single report.
Dropped laptops, crushed screens, and devices damaged in transit. We document the impact and exactly what it broke internally.
Direct fire damage, heat warping, and smoke or soot contamination, including an assessment of whether your data is still recoverable.
Devices damaged during a break-in or deliberately damaged, documented to support both your insurance claim and any police report.
Storm, hail, and the accidents that don't fit a neat category. If your policy covers it, we can assess and document it.
From drop-off to a claim-ready report
Four steps, no run-around. You deal with one local workshop from drop-off to submission, and we're on the phone if your insurer has questions.
Walk into our Ravenhall workshop with the damaged device - no appointment needed - or book online. For business or multi-device claims we can arrange collection.
A technician inspects and bench-tests the device, photographs the damage, and determines the cause and extent. The diagnosis is free, and we quote the fixed report fee before any report work begins.
You receive a signed, insurer-ready PDF: device details, cause of damage, photos, and an itemised repair quote or write-off recommendation - usually within 1-2 business days of assessment.
Attach the report to your claim, or ask us to email it directly to your insurer. If the claims officer or assessor has follow-up questions, we answer them.
Fixed fee, quoted before we start
The initial diagnosis is free - the same free diagnostics we offer on every repair. If you decide you need a written insurance report, we quote a single fixed fee before any report work begins, and that is the price you pay. No hourly billing, no hidden extras. Most insurers reimburse the cost of an assessment report as part of a successful claim - check your policy or ask your claims officer.
The report is independent and yours to use however you like: there is no obligation to repair with us. If your device is repairable and you do choose ProTech, every repair is backed by our 1-year warranty.
Insurance report questions, answered
The questions claimants ask us most. Can't see yours? Call (03) 9361 2803 and ask - we'll give you a straight answer before you spend a cent.
The initial diagnosis is free. If you need a written report, we quote a single fixed fee before any report work begins - no hourly billing and no hidden extras. Most insurers reimburse the cost of an assessment report as part of a successful claim, so check your policy or ask your claims officer.
Most reports are delivered within 1-2 business days of the assessment. If your claim is urgent - you need the device for work or study, or your insurer has set a deadline - tell us when you drop the device off and we'll prioritise it.
Our reports are prepared by qualified technicians after a hands-on inspection and include everything claims officers ask for: make, model and serial number, fault description and test results, cause of damage, photographic evidence, and an itemised repair quote or write-off recommendation, signed on company letterhead. If your insurer or their assessor has follow-up questions, we answer them directly.
The report includes an itemised parts-and-labour quote so your insurer can approve the repair. Whether repair makes sense depends on the cost against the device's replacement value - if it doesn't, we say so and recommend a write-off instead. If you choose to repair with us, the work is covered by our 1-year warranty.
No. The report is independent and it's yours - you can take it to your insurer and have the repair done anywhere, or accept a cash settlement or replacement. There's no obligation to use us for the repair, which is exactly why insurers can treat the assessment as impartial.
Yes - liquid damage is one of the most common claims we assess. Don't power the device on and don't put it on charge: that can short components and make things worse. Bring it straight in and we'll open it up, document the ingress and corrosion with photos, and report on whether repair or data recovery is feasible.
Yes - we assess TVs, monitors, and other large electronics, and we have a dedicated TV repair service. Bring the item into our Ravenhall workshop if you can transport it safely; if it's too large or fragile to move, call us on (03) 9361 2803 and we'll work out the most practical way to complete the inspection.
Get your claim moving today
Bring your damaged device into our Ravenhall workshop - walk-ins welcome at 1/80-82 Rebecca Dr, Ravenhall - or book an assessment online. Diagnosis is free, the report fee is fixed and quoted upfront, and most reports are ready within 1-2 business days. Call (03) 9361 2803 or email [email protected].